Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Guarantee
All items are supplied with a 12-month warranty from us. The above guarantee does not cover physical damage, damage caused by fire, liquid immersion, or spillage.
Returns
Returned items must be received by us in original, as shipped, condition, including the original box, manuals, accessories, a copy of the sales receipt, and warranty card. Returns must be within 14 days of purchase.
Shipping is not refundable. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at Company Dual.
Thank you for your trust.